All New World Salons Store extensions and Wigs are available pre-order/Back-Order. This does not mean that the product is out of Stock, however, it allows us to properly process products, customize and style products when customers request such, and follow through the shipping process until products are dispatched.

In-stock and products that require no customizing are processed and dispatched within 2 days of the Order being made, all orders made on our store website: www.newworldsalons.store will receive an order confirmation in the email provided when buying the product(s). Depending on where you are located, all dispatched orders should be received within 3-7 Working days by our customers.

In situations whereby customization such as styling, coloring, etc has been requested, we have a pre-order estimated process time of 15-30 Days before dispatching of order to the customer, however, it is important to note that this is most times shorter, and in case of any delay beyond 30days, the customer will be immediately informed.

Shipping Security

All products shipped by New World Salons Stores are registered and tracked, once a product is processed for dispatch a tracking number is promptly sent to the buyer’s email address to allow tracking of dispatched order(s).

Refunds & Exchanges

New World Salons Store offers a 14-day Return policy starting from the day the product(s) is/are received by the buyer. However, for a product to be returned the following requirements MUST be met:

• Product Must be unused.
• Product label and tag must be available/uncut.
• Product must not have stain(s) and must be unroughened and untainted in the situation of all hair products.
• Product must be uncolored and returned in the original color bought.  
• Product Must be undamaged in any form.
• All hair products must not have been washed, stretched, or coiled in any form.
• All additional accessories that accompanied products when dispatched, e.g combs, and bands must be returned also.
• All sealed products e.g sprays, creams, hair glues, and removers cannot be returned once the seal is broken.

Very Important Note: This policy does not cover pre-ordered(customized) products.

All requests for a refund should be sent from the email address provided when buying product to the below email: contact@newworldsalons.com

New World Salons Store will promptly reply and issue a refund if the returned product(s) meets the refund policy requirement.

Wrong/Mistake with Order by Buyers/New World

In situations of mistaken/wrongful order by buyers, New World Salons Store allows 12 hours for non-pre-ordered products and 48 hours for all pre-ordered products for changes to be made in situations of wrong/mistaken order(s). Request for Changes/Corrections of ordered product cannot be guaranteed after this period due to processing of orders; we will however do our best to find solutions when possible.

In situations where the wrong order(s) are sent by New World Salons Store kindly notify us immediately through email: contact@newworldsalons.com, if confirmed by us we will immediately send the right product ordered and we will cover the return and sending of the right product post cost. However, note that all wrong/incorrect orders must be un-used, untampered with or un-damaged. Labels and Tags must not be removed, if applicable all other accessories must also be in the original form they were delivered, otherwise, the return of products will not be acceptable. A period of 14 days applies to New World Salons Store in the restoration of the right products to buyers in cases of wrong/Mistake of orders.

Product Manufacturing Defect

Products by New World Salons Store are well processed and go through proper quality control to avoid any form of production defect, all fabrics, bands, etc are properly checked before dispatch of any order. However, if you were to receive any product with a production defect, contact us immediately at: contact@newworldsalons.com

Shipping, Handling & Package losses

All processed and dispatched orders are tracked and tracking numbers are immediately sent to the email address of the customer, in cases of delays, loss of product in transit, damage of product in transit through incident from the courier service company, reclamation terms and conditions of the courier service company shall applicable. In such a situation contact us immediately to help you with the necessary process of reclamation. All inquiries not available on the shipment track are to be directed to the post Company.

CONTACT:
NEW WORLD STORES AB

Organisation Number: 559530-9807

Sveavägen 81
113 50 Stockholm
+46 764494096